Export - Packaging - Shipping - Customs

Packaging

Our expedition team is doing its best to guarantee top professional care.
All boxes are hermetically sealed. However, it may be advisable to let your cigars rest for ten days in your humidor.

Shipping

• 6$ participation fee for the shipping of orders of less than 50 USD.
• FREE SHIPPING AND INSURANCE, WORLDWIDE BY CERTIFICATED AIRMAIL (POST SERVICE) for orders of USD 50 USD and above.
  
  Delivery time about 2 weeks from the day of deposit to the post office.
• If your order is divided in more than one shipment, each additional shipment will cost 12$.
• OPTIONAL EMS INTERNATIONAL EXPRESS MAIL SERVICE
  US$ 20.- for orders less than US$ 300.-
  Delivery time 7 to 10 working days.
• FREE EMS INTERNATIONAL EXPRESS MAIL SERVICE
  For orders over US$ 300.-
  Delivery time 7 to 10 working days.

• All orders are sent within one week after reception of the order.
• The orders are usually sent directly from Vegas de Santiago Costa Rica , the manufacture of Premium Cigars.
• Tracking number : track your order with your personal tracking code number.
• Should you receive a shipment that has been damaged during shipping, or that does not match your expectations, please contact us immediately.
• Any shipments that do not arrive within 30 days after delivery to the post office will be replaced or reimbursed. Please contact us in this case.
• No claims are possible 45 days after shipment.
• Shipping by DHL, UPS or Fedex upon request. They are very, very expensive in Costa Rica.

Customs

• According to each national law, customers should be aware that there may be customs duty to be paid on arrival of their order.
• In many countries, 20 to 50 cigars per shipment are tolerated or accepted duty free however, it is by no mean an international standard.
• Naturally, our company has no influence whatsoever on customs regualtions and cannot be held responsible for any extra costs.

Please contact us for any additional information you may need.